Privacy Policy

Your privacy is important to us.

Last updated: 27 March 2026

Introduction

At Fatigue Answers, we’re committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding personal data when you visit our website at fatigueanswers.com or use our services.

We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Royston Amir James Norris & Aliya Burch, trading as Fatigue Answers, is the data controller for the personal information we collect about you. We’re a Fatigue & Burnout Coaching provider and Professional Training & Coaching service that provides online educational programmes, specifically the Energy Excellence Course, designed to help individuals better understand and manage fatigue and burnout. Our services are educational and coaching-based and are not medical advice, diagnosis, or treatment.

Contact Details:

What Information We Collect

Information You Provide Directly

  • Registration and Course Enrolment: Name, email address, payment information, and any health-related information you choose to share during course participation
  • Consultation Services: Personal details required for our consulting services, including health and symptom information
  • Communications: Information when you contact us via email, forms, or during consultations
  • Newsletter Subscription: Email address and preferences when you subscribe to our mailing list

Information We Collect Automatically

  • Website Usage: IP address, browser type, device information, pages visited, time spent on pages, and referring websites
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy for details)
  • Analytics: Aggregated data about how our website and services are used

How We Use Your Information

Service Delivery

  • Providing access to the Energy Excellence Course and related materials
  • Delivering coaching services through our PLUS+ package
  • Processing payments and managing your account
  • Providing customer support and responding to enquiries

Communications

  • Sending course updates, progress tracking, and educational content
  • Providing newsletters and wellness tips (with your consent)
  • Communicating important service updates or policy changes

Service Improvement

  • Analysing website usage to improve our services and user experience
  • Understanding customer needs to develop new programmes and content
  • Conducting research to enhance our recovery methodologies

Legal and Business Operations

  • Complying with legal obligations
  • Protecting our rights and preventing fraud
  • Managing business operations and record-keeping

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following lawful grounds:

  • Contract Performance: Processing necessary to provide our courses and coaching services
  • Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time)
  • Legitimate Interests: For service improvement, fraud prevention, and business administration
  • Legal Obligations: Where required by law, such as for tax and accounting purposes

How We Share Your Information

Service Providers

We work with trusted third-party providers who help us deliver our services:

  • Payment Processors: For secure payment processing
  • Email Service Providers: For newsletter delivery and course communications
  • Website Hosting: For website functionality and data storage
  • Analytics Providers: For website performance analysis

All service providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights, safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

International Data Transfers

Some of our service providers may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including:

  • Adequacy Decisions: Transfers to countries deemed adequate by the UK government
  • Standard Contractual Clauses: Approved contractual terms ensuring data protection
  • Certification Schemes: Providers certified under recognised data protection frameworks

Data Retention

We retain your personal information only for as long as necessary:

  • Course Materials and Progress: Retained for the duration of your course access plus 7 years for business records
  • Consulting Records: Retained for 7 years after the last consultation for professional and legal requirements
  • Marketing Communications: Until you unsubscribe or withdraw consent
  • Website Analytics: Aggregated data retained for 26 months
  • Payment Information: Retained as required for tax and accounting purposes (typically 7 years)

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information in certain circumstances.

Right to Restrict Processing

Request that we limit how we use your personal information.

Right to Data Portability

Request your personal information in a portable format.

Right to Object

Object to processing based on legitimate interests or for marketing purposes.

Right to Withdraw Consent

Withdraw consent for processing at any time (where consent is the legal basis).

Right to Complain

Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.

To exercise any of these rights, please contact us.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website usage. Our website uses:

Essential Cookies

Required for basic website functionality, such as security and navigation.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness (with your consent).

You can manage cookie preferences through your browser settings or our cookie banner. For detailed information, please see our Cookie Policy.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption: Data transmitted and stored using industry-standard encryption
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Security Assessments: Ongoing monitoring and testing of our security measures
  • Staff Training: Regular training on data protection and security practices

Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Update the “Last updated” date at the top of this policy
  • Notify you by email if you’re subscribed to our services
  • Post prominent notice on our website for material changes

We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Enquiries

For any privacy-related questions or requests (including exercising your rights under UK GDPR), please contact the partnership using our physical address above or via our secure contact form.

Information Commissioner’s Office (ICO)

If you wish to make a complaint about our data handling practices, you can contact the ICO at:

Contact us first: We’d appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first and we’ll do our best to resolve the issue promptly.